SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of premiersalesvault.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of premiersalesvault.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Whether you're whipping up some crispy chicken wings or crafting delicate tempura shrimp for sushi night at home, each piece comes out golden brown and deliciously crisp thanks to that amazing heat distribution feature. Your food doesn't stick around in lukewarm oil getting all soggy like in other pots because of how well this one heats up and maintains temperature. Love it! ❤️
What a find! This stainless steel deep fryer is the best I've ever used. It up quickly, and maintains temperature perfectly for those golden-brown results we all crave in our fried foods. Plus, it's so easy to clean! 🍤
👍 👍 👍
i love how this product makes my food taste! the design helps keep oil splatter down which means less mess for me to clean up afterwards 😊 plus its really sturdy and feels like it will last a long time!
Loving my new pot! Not only does it make deliciously crispy fried food but its sturdy design gives me confidence that this little beauty isn't going anywhere anytime soon.
Impressive qulity
ok
so i got this japanese frying pot. it's made of stainless steel and let me tell...it's amazing!! fries everything evenly, no hot spots or anything like that. super easy to clean too which is always a plus 👌
pretty good quality
Just got this stainless steel fryer and I'm loving it. It's a perfect size, not too big or small. The heat distribution is spot on for all my frying needs!
recommend
so i've been using this deep pot for about a week now and let me tell you...it's really good! heats up quickly, easy to clean, and fries food evenly every time 🍟
Fantastic
Superb quality! This deep fryer is a kitchen must-have.
Got this Japanese-style pot. It's simply the best for frying!
worthy
This Japanese-style deep fryer has made cooking so much more enjoyable for me. It's incredibly thanks to its stainless steel construction, but the best part? My fried foods have never tasted better!
A+ for this stainless steel fryer - easy to use and clean.
recommend 👍
ok